Frequently Asked Questions

Qubicex is a cryptocurrency trading platform that allows users to buy, sell, and trade various cryptocurrencies. Our platform offers spot trading, trading bots, and other advanced features to help you maximize your trading potential.

To create an account, click on the 'Sign Up' button in the top right corner of the homepage. Fill in your email address, create a password, and complete the verification process. Once verified, you can start trading immediately.

Qubicex supports a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and many other popular altcoins. You can view the full list of supported cryptocurrencies in the Markets section.

To deposit funds, navigate to the 'Wallet' section after logging in. Select the cryptocurrency you wish to deposit and click on 'Deposit'. You will be provided with a unique wallet address to send your funds to. Always double-check the address before sending any cryptocurrency.

Trading bots are automated trading programs that execute trades on your behalf based on predefined strategies. Qubicex offers several types of trading bots including Trend Following and Mean Reversion bots. These can help you trade 24/7 without having to monitor the markets constantly.

To activate a trading bot, go to the 'Trade' page and select the 'Trading Bot' tab. Choose the bot you want to activate, select your desired cryptocurrency pair, and set the amount you want to allocate to the bot. Click 'Activate' and confirm your selection.

Qubicex charges competitive trading fees starting at 0.1% per trade. The exact fee depends on your trading volume and VIP level. For trading bots, there may be additional performance fees as specified in each bot's description. Deposit fees vary by cryptocurrency network, and withdrawal fees are network-dependent.

Qubicex employs industry-leading security measures including two-factor authentication (2FA), cold storage for the majority of funds, regular security audits, and encryption for all sensitive data. We also have a dedicated security team monitoring the platform 24/7.

KYC (Know Your Customer) is a verification process required by regulatory authorities to prevent fraud, money laundering, and other illegal activities. Completing KYC involves providing identification documents and proof of address. Higher verification levels allow for increased withdrawal limits and additional features.

You can contact our customer support team through the 'Support' section in your account, by emailing service@qubicex.com, or by using the live chat feature available on the website. Our support team is available 24/7 to assist you with any questions or issues.