Privacy Policy

1. Introduction

This Privacy Policy explains how Qubicex ("we", "us" or "our") collects, uses, shares and protects your personal data when you use qubicex.com and our related services (the "Services"), and the rights you have over your data.

Qubicex is responsible for the personal data we process about you. We are committed to handling it lawfully, fairly and securely.

2. Information We Collect

2.1 Information you give us

• Account details: name, email address, phone number, country and password (stored only in encrypted, hashed form)
• Identity verification (KYC) details: date of birth, address, government-issued identification documents and selfie images
• Messages you send to our support team

2.2 Information created when you use the Services

• Deposit, withdrawal, trading and referral records
• Wallet addresses you deposit from or withdraw to
• Login history and security events

2.3 Technical information

• IP address, device and browser information
• Pages you visit and how you use the Services
• Cookies and similar technologies (see Section 8)

3. How We Use Your Information

We use your personal data only where we have a lawful reason to do so:

• To provide the Services: to open and manage your account, process deposits and withdrawals, and keep records of your transactions
• To keep your account secure: to verify logins, detect and prevent fraud and unauthorised access
• To meet legal obligations: to verify your identity and comply with anti-money-laundering and other laws
• To communicate with you: to send verification codes, transaction and security notices, and replies to your requests
• To improve the Services: to understand how the Services are used and fix problems
• Marketing: only where you have agreed. You can opt out at any time using the link in our emails or by contacting us

We do not sell your personal data.

4. Who We Share Your Information With

We share personal data only where necessary, and only with:

• Service providers who help us run the Services, such as our cryptocurrency payment processor, email delivery, hosting and customer-support providers. They may use your data only to provide services to us and must protect it.
• Authorities where we are legally required to disclose information, for example in response to a valid court order or a request from a law enforcement agency.
• A successor business if Qubicex is involved in a merger or sale. We will tell you before your data becomes subject to a different privacy policy.

Blockchain transactions are public by nature. Deposits and withdrawals you make are recorded on public blockchains, which we do not control.

5. How We Protect Your Information

We are responsible for protecting your personal data and use appropriate technical and organisational measures to do so, including:

• Encryption of data in transit
• Hashed storage of passwords
• Restricted access to personal data on a need-to-know basis
• Login verification codes to protect your account

No system is completely secure. If a data breach is likely to affect your rights, we will notify you and the relevant authorities without undue delay, tell you what happened, and explain what we are doing about it and what you can do to protect yourself.

You can help keep your data safe by using a strong, unique password and never sharing your password or verification codes. We will never ask for them.

6. Your Rights

Depending on where you live, you may have the right to:

• Access a copy of your personal data
• Correct inaccurate or incomplete data
• Delete your data, where we are not legally required to keep it
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@qubicex.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the data protection authority in your country.

7. How Long We Keep Your Information

We keep your personal data only for as long as necessary. Account and transaction records, and identity verification documents, are kept for as long as your account is open and afterwards for the period required by anti-money-laundering and other applicable laws. When we no longer need your data, we securely delete or anonymise it.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences (such as language and theme) and understand how the Services are used. You can control cookies through your browser settings. Blocking some cookies may affect how the Services work.

9. International Transfers

Our servers and service providers may be located outside your country. When we transfer your data internationally, we take steps to make sure it continues to be protected as described in this Privacy Policy.

10. Children

The Services are not intended for anyone under 18, and we do not knowingly collect data from children. If we learn that we have collected data from someone under 18, we will close the account and delete the data, subject to our legal obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the "Last Updated" date when we do, and we will notify you by email or through the Services before any material change takes effect.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@qubicex.com