Terms of Service

1. Introduction

These Terms of Service ("Terms") are an agreement between you and Qubicex ("Qubicex", "we", "us" or "our"). They govern your access to and use of qubicex.com and the related services we provide (the "Services").

By creating an account or using the Services, you agree to these Terms, together with our Privacy Policy, Disclaimer, User Conduct Code and Fees page, which form part of these Terms. If you do not agree, please do not use the Services.

2. Eligibility

To use the Services, you must:

• Be at least 18 years old and have the legal capacity to enter into these Terms
• Not be prohibited from using digital asset services under the laws that apply to you
• Not be subject to sanctions, or acting on behalf of a sanctioned person

You are responsible for making sure that your use of the Services is lawful where you live.

3. Your Account

3.1 You must provide accurate, current and complete information when you register, and keep it up to date.

3.2 You are responsible for keeping your password, login verification codes and email account secure, and for activity carried out with your credentials. Please tell us immediately if you suspect unauthorised access to your account. Once you notify us, we will act promptly to secure your account.

3.3 We are responsible for the security of our own systems. If unauthorised activity in your account results from a breach of our systems or our error, we will restore the affected assets to your account.

4. Identity Verification

To meet our legal obligations and protect users from fraud, we may ask you to verify your identity (KYC) before you can use certain features. We handle the documents you provide in accordance with our Privacy Policy and use them only for verification, security and legal compliance.

5. Deposits and Withdrawals

5.1 Deposits. Deposits are made in supported cryptocurrencies through our payment processor and are credited to your account once confirmed on the blockchain. The minimum deposit is shown on the deposit page and on our Fees page. Please send only the cryptocurrency and network shown for your deposit address.

5.2 Withdrawals. Withdrawal requests are reviewed by our team and paid out once approved. The minimum withdrawal, and any conditions that apply to the funds you want to withdraw, are shown on the withdrawal and deposit pages before you confirm a transaction.

5.3 Delays and refusals. We may delay or decline a withdrawal where reasonably necessary to protect your account, to investigate suspected fraud, or to comply with the law. Where the law allows, we will tell you the reason and what you can do to resolve it. If a withdrawal request is rejected, the amount is returned to your account balance.

5.4 Accuracy. You are responsible for entering the correct wallet address and network. We are responsible for sending the amount you approved to the address you provided.

5.5 Errors. If an amount is credited to or debited from your account in error, we will correct it and tell you about the correction.

6. Referral Program

6.1 Commissions you earn under the referral program are calculated as shown on the referral page and credited to your account.

6.2 Referral earnings are withdrawn as a full balance, subject to the minimum withdrawal amount.

6.3 We may withhold or reverse commissions obtained through fraud, fake or duplicate accounts, self-referral, or misleading promotion of Qubicex. We will tell you why we have done so.

7. Fees

The fees and limits that apply to the Services are published on our Fees page. We will not charge any fee that is not published there. We will give you at least 14 days' notice before introducing or increasing a fee.

8. Our Commitments

Qubicex will:

• Provide the Services with reasonable skill and care
• Safeguard the assets credited to your account and keep accurate records of your balances and transactions
• Process confirmed deposits and approved withdrawals accurately and without undue delay
• Protect your personal data as described in our Privacy Policy
• Notify you without undue delay of any security incident affecting your account
• Deal with your questions and complaints fairly and in a timely manner

9. Your Commitments

You agree to use the Services lawfully and in accordance with our User Conduct Code. In particular, you agree not to:

• Use the Services for fraud, money laundering, terrorist financing or any other illegal purpose
• Provide false information or use another person's identity
• Attempt to gain unauthorised access to the Services or interfere with their operation
• Manipulate the Services or exploit errors to obtain funds you are not entitled to

10. Intellectual Property

The Services, including their software, design, text and the Qubicex name and logo, belong to Qubicex or its licensors. You may not copy, modify or use them, other than for your personal use of the Services, without our written permission.

11. Suspension and Closure

11.1 We may suspend or restrict your account if you breach these Terms, if we reasonably suspect fraud or unauthorised access, or if we are required to do so by law. Where the law allows, we will tell you the reason and how you can respond.

11.2 You may close your account at any time by contacting support.

11.3 If your account is closed, by you or by us, you may withdraw your remaining available balance, subject to these Terms and any legal requirements, such as a lawful order to freeze funds.

12. Liability

12.1 Qubicex is liable for direct losses you suffer as a result of our breach of these Terms, our negligence, wilful misconduct or fraud, a failure of systems within our control, or a breach of our security.

12.2 We are not liable for losses caused by changes in the market value of digital assets, by your own breach of these Terms or failure to keep your credentials secure, by incorrect information you provide, or by events outside our reasonable control. We are also not liable for indirect or consequential losses that were not reasonably foreseeable.

12.3 Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, or any rights you have as a consumer under the laws of your country.

13. Indemnity

You agree to compensate Qubicex for reasonable losses and costs that we incur as a direct result of your fraud, your unlawful use of the Services, or your deliberate breach of these Terms.

14. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as blockchain network failures, natural disasters, or actions by governments. If such an event occurs, we will tell you and take reasonable steps to minimise its effect on you.

15. Complaints and Disputes

15.1 If you have a complaint, please contact support@qubicex.com first. We will acknowledge your complaint, investigate it fairly and respond to you in a timely manner.

15.2 These Terms are governed by the laws of the country in which Qubicex is registered. If a dispute cannot be resolved through our complaints process, it may be brought before the competent courts. This does not affect any mandatory consumer protections you have under the laws of your country of residence.

16. Changes to These Terms

We may update these Terms from time to time. We will update the "Last Updated" date when we do, and we will notify you by email or through the Services at least 14 days before any material change takes effect, unless a faster change is required by law. If you do not agree to the changes, you may close your account and withdraw your available balance before they take effect.

17. General

17.1 If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will remain in effect.

17.2 If we do not enforce a right under these Terms straight away, we can still enforce it later.

17.3 You may not transfer your rights under these Terms without our written consent. We may transfer our rights to a successor business, in which case your rights under these Terms will not be reduced.

17.4 Section headings are for convenience only.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@qubicex.com